Services
What we
take on.
Which service applies to you depends on the doctor’s prescription and the classification by the insurance fund.
Medical treatment care
Measures prescribed by a doctor, such as wound care, changing dressings, administering medication and injections.
Medical treatment care (Behandlungspflege) covers measures prescribed by a doctor: for example wound care and changing dressings, administering medication, injections or applying compression bandages.
It requires a prescription for home nursing care. We explain which documents you need and how the process with the health insurance fund works.
Requirement A prescription for home nursing care.
Basic care
Support with personal hygiene, eating and drinking, and mobility – as independently as possible.
Basic care means support with everyday things: washing, dressing, eating and drinking, getting up and moving about.
It matters to us that people can do as much as possible themselves.
Requirement The scope depends on the care level (Pflegegrad) and personal needs.
Household help
Shopping, laundry, tidying – so that everyday life at home keeps working.
When the household can no longer be managed alone, we help with shopping, laundry, cleaning and preparing meals.
Whether and to what extent the long-term care insurance fund covers this depends on the individual case. We go through the options with you.
Counselling visits under section 37(3) SGB XI
The regular counselling visit for people who receive care allowance (Pflegegeld).
Anyone who receives care allowance and is cared for at home by relatives must request a counselling visit at set intervals.
During the visit, we look at the care situation together, give practical advice and answer questions. Afterwards, we issue the confirmation for the long-term care insurance fund.
Requirement Receipt of care allowance.
Out-of-hospital intensive care
Intensive nursing care in your own home instead of in hospital.
People who need long-term intensive nursing care can also receive this care at home – in familiar surroundings and in coordination with their doctors.
Which measures are included and how extensive the care is depends on the doctor’s prescription and the decision of the health insurance fund. We clarify this together before care begins.
Requirement A doctor’s prescription and coordination with the health insurance fund.
Out-of-hospital ventilation
Care for people on ventilation outside hospital, including tracheostomy care.
Caring for people on ventilation includes monitoring the ventilation, secretion management, tracheostomy care and the safe handling of the equipment used.
For relatives, this is often where the greatest uncertainty lies. We go through the routines with you and discuss what everyday life will involve.
Requirement A doctor’s prescription. Care is planned together in advance.
Costs
The insurance fund decides who covers the costs.
Whether and to what extent a health or long-term care insurance fund covers the costs is decided by the fund in each individual case.
We explain the process, tell you which documents are needed and support you with the application. If you would like to know what applies in your case, call us – and we will go through it together.